Warranty management, RMA, logistics and spare parts - handled end to end from our Romanian service center, to your standards and your SLAs. One partner, one point of contact, one consistent standard - the after-sales confidence buyers look for before they choose your brand.
Before a robot vacuum or a smart appliance goes into the basket, people ask the same thing: can I get this fixed here, are there spare parts, is there an authorised service I can trust? A dependable answer in-market turns hesitation into a sale. Solid after-sales does not just protect your brand - it helps you sell more of it.
Plug us into how your brand already works. We become your service arm in Romania and the region - invisible to your customer, accountable to you.
In-warranty cases handled end to end - claim assessment, repair by certified technicians, and clean reporting, under your brand’s standards and SLAs.
Door-to-door pickup and return, RMA intake and triage, no-fault-found screening, and refurbishment of returns for a second life on the shelf.
Parts stock and consignment, OEM sourcing, and reverse supply across your warranty network - including usable parts recovered from write-offs.
Monthly service reports with the numbers that matter - volumes, turnaround, fault patterns - so you see your after-sales clearly and act on it.
Set it up once, then it just runs.
We agree your standards, SLAs, parts and reporting format, and map them onto our workshop.
Every unit is logged, diagnosed and photographed. You get a clear status before work begins.
Component-level repair by certified technicians with original parts, then full QC before it leaves.
Door-to-door back to the customer, and monthly data back to you.
Our technicians are trained in-house, by mentors, and they stay. Trainees learn on out-of-warranty repairs, never on your units - that is how you get one predictable standard, not a revolving door.
Inside the EU, with real workshop capacity and a team that renews itself - a solid base in Romania today, ready to extend across neighbouring markets as your volumes grow.
Tell us about your brand, your volumes and your SLAs. We’ll show you exactly how we would run your after-sales.